Most helpful review
New Reviewer

Walls caving in

This winter we heard what sounded like gun shots in our basement. Turns out the Superior Walls were separating from the house and the bolts and joists were snapping. We are in a condo that we bought 1.5 years ago. Its about 15 years old. Superior and the original builder will do nothing for us at this point. We have huge gaps between the foundation wall and the structure. The condo association is pushing back on the repairs even though its part of the common area. We dont own the foundation. Huge mess! Lawyers will have to be involved.

User's recommendation: No way!

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ID
#3512267 Review #3512267 is a subjective opinion of poster.
Location
Summit, Pennsylvania
Loss
$11
Preferred solution
The walls fixed

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Verified Reviewer
New Reviewer

General

We built a southern exposure superior wall basement in Pa. It was a prow front log home. We lived there for years and never experienced any issues at all. The one wall was into the slope for mechanicals. I was very pleased with our decision to use the company. Prior to this we tried poured concrete...and had trouble with home as it settled. Next we tried block. So I built three homes.

User's recommendation: Recommended.

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ID
#2494944 Review #2494944 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Not happy

Concerned with walls. Installation was done 2003. Saw expterior cracks in several areas, some thick some thin. Someone came out and inspected interior and exterior. They cut the insulation in several places, filled the cracks and went on his way. Here we are in 2021 and behind the pieces of cut insulation is all wet. Clearly out of warranty but issue has been addressed without a real solution from the beginning.
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ID
#2375359 Review #2375359 is a subjective opinion of poster.
Cons
  • Service after the sale and several others listed
  • Leak
Preferred solution
Let the company propose a solution

Inadequate response from company

Shift the blame to my home owners association. I can see the water leaking through a pinhole in the Conner of my basement. When I called to see when they would come out to fix the problem,she laughed at me. Some customer service! I dont trust anything they say and will be contacting a lawyer. I have no idea why any contractor would use this company.
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ID
#2280514 Review #2280514 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer

Leaking Walls

Corners were incorrectly sealed if they were even sealed and water is puddling in the corner running down the inside wall. two more inspectors headed out this week to evaluate the situation.

User's recommendation: Be very cautious they do not last once out of the 10 year warranty.

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ID
#2000792 Review #2000792 is a subjective opinion of poster.
Cons
  • Leak
Loss
$4000
Preferred solution
Still evaluating the issue
New Reviewer

Make sure your builder properly secured Superior walls to the homes rim/joist framing.